FAQs & General Policies

 

General:

  • Friendship is a positive and safe environment first and foremost. Anyone not upholding what it means to be a Friendship athlete or client may be asked to leave at the sole discretion of the staff.

  • All clients must check-in for every class they attend.

  • All clients must purchase retail items on their account only, and may only take items they have purchased that day.

  • All clients are expected to be of proper hygiene & clean up after themselves and their equipment after every training session.

  • Clients will be respected by the coaching staff at all times, therefore we expect you to respect the coaches, disrespect of any coaches or clients will not be tolerated.

Billing:

  • Currently the only discounts offered are for families that are guardians or married by law living in the same household. (10% off per member)

  • All cancellations must be put through the Cancellation Page or by emailing liz@friendshipfitness.com

  • All cancellations require a 30-day notice.

  • Holds are reserved for medical emergencies, pregnancies and military deployments only.

  • All recurring payments, punchcards or class passes are non-transferable and the account can only be changed by the account record holder.

  • All punchcards & giftcards are non-refundable and expire after 1-year.

  • All billing adjustments must be made through official channels. Texts or verbal conversations will not be accepted.

  • 1-on-1 Coaching sessions may not be cancelled or rescheduled under 24 hours, sessions cancelled by client under 24 hours will be charged the full rate.

  • Team Training sessions may be cancelled up to 8 hours in advance without penalty. No Shows will incur a $20 fee.

Kids & Supervision:

**During COVID-19 No Children will be allowed in the facility unless during a designated Youth class time they are participants in**

  • Kids under the age of 6 must be directly supervised at all times in the facility.

  • Kids ages 6 and older, who are deemed to be well-behaved may sit in the front lobby area between 9:00am-3pm, Monday-Friday ONLY. If kids become a disruption to class, that parent must address the issue themselves, or go home for the day.

  • All kids must stay in the lobby area unless supervised by a coach during an Under-17 Group class or private training.

  • Under no circumstances should kids touch or play on any equipment unless directed to do so during a class run by a certified coach.

These rules are for the safety of the children and for us to run the highest quality classes in Columbus without distraction so people can enjoy their time with us. Please remember that there can be some very sketchy and untrustworthy people in our area, and that kids in the Front Area should be able to see and comprehend danger before being left alone up there. We do not allow kids in the evening due to the noise level and safety concerns surrounding this. 


Privacy Policy

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Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

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  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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